TERMS & CONDITIONS
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you GOTTA HAVE and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
Core charge may be applied to engine assemblies, crankshafts, cylinders.
REFUND AND RETURN POLICY
No returns on Electrical Parts, Decals, Marks, or Emblems.
All other returns are subject to a 15% restock fee, plus shipping costs.
All returns must be in original packaging and un-installed.
All returns must be initiated within 15 calandar days of delivery/pick-up and have a return authorization #.
For all current order inquires: firstname.lastname@example.org
Oversized boxes will cost more to ship. We will contact you if a shipment cost has changed.
After you have requested an return from email@example.com:
Prepare your package for return
Pack your item securely, inserting any paperwork that was included when you requested your return from us. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
Ship your return based on the return shipping option you selected.
The cost of return shipping as well as any restocking fees that may apply, will be deducted from your refund. If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of a Full Throttle Parts, Inc. error, we'll refund your return shipping costs up to a maximum amount.
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
We process your order during normal business hours of Monday-Friday 8am-5pm. We will normally send your order to you within the time frame specified for each item as you place item in your cart. For Will Call orders, you will be notified when your order is ready for pickup from our store in Quincy, Illinois.
If your item is not in stock, we will back order for you. You will be notified via Email in 1-2 business days if your item is back orded. You will have the option to cancel your order if you would rather not wait.
Prices subject to change due to interchanged part numbers in the event that this happens we will contact you prior to shipping. Oversized boxes will cost more to ship. Prices subject to change without notice, in the event of a price increase we will contact you prior to placing your order.
For orders made from within the United States sales tax will be applied to all in state orders.
CREDIT CARD SECURITY
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We would love to hear from you. If you need to reach us, please click on our "Contact Us" page to send us an email, view our physical address and see a list of phone numbers.
IMPORTANT NOTICE TO FREIGHT ORDERS
Please be sure to inspect the shipment for damage prior to signing for it. If there is noticeable damage to the box, please inspect the part for damage as well.
In the event that your part(s) is/are damaged, it is important that you refuse the delivery and contact us immediately. By signing for the shipment, you are agreeing that it was delivered in good condition, therefore no damage claim can be filed with the carrier.
Once the shipment is signed for, you are liable for any damage to the parts, so please be sure that your shipment has arrived in good condition prior to signing for it. If your delivery is being shipped to a commercial address, please be sure that any employee that could sign for it knows this information as well and either contacts you when the shipment comes in, or inspects it for damage before signing any paperwork.
**LIFT GATE NOTE** In the event that you should require a lift gate, the customer is responsible for the charges. These charges start at $90.00 USD from FedEx and you will get a bill in the mail from FedEx, after using this option.